Booking and cancellation terms

They apply to bookings made directly on this website. Bookings made on Airbnb follow Airbnb's terms.

1. Request. Sending a request costs nothing. We will reply as soon as possible. Arrivals less than 48 hours away are handled as a special enquiry.
2. Payments. If we accept your request, we will email you the details to pay a 60% advance payment of the price of the stay by bank transfer. You have 24 hours from that email to make the transfer and send us the payment receipt (72 hours if that deadline would fall on a weekend); the email states the exact deadline. If you don't, the request is cancelled and the dates become available again. The remaining 40% is due 10 days before arrival; we will email you a reminder. If you arrive within 10 days of acceptance, the full amount is paid at once, within the same deadline. The tourist tax is not included: it is paid when you leave the house.
3. Security deposit. A €1,000 security deposit is paid by bank transfer, together with the remaining balance (or with the full amount if the booking is made within 10 days of arrival). We return it by bank transfer on the day you leave, once we have checked the house. If there is damage, or extra costs caused by not respecting the house rules, we will explain what is deducted and why.
4. If you cancel more than 10 days before arrival, we refund half of the advance payment (30% of the total price) and keep the other half.
5. If you cancel 10 days or less before arrival, or do not show up, SantVerd will keep everything you have paid for the stay, including when the booking was made within those 10 days. The security deposit, if already paid, is returned to you.
6. Force majeure. You do not lose what you have paid if the stay becomes impossible because of an unforeseeable or unavoidable event beyond your control and ours: for example, an official ban on travel or on staying in tourist accommodation, a natural disaster, closed access roads, or the house being unusable. In that case we refund everything you have paid. Illness or a personal setback is not, in itself, force majeure; we recommend taking out cancellation insurance.
7. If we cancel a booking you have already paid for, we will refund everything you have paid.
8. Early departure: if you leave earlier than planned, unused nights are not refunded, except in cases of force majeure or a problem with the house for which we are responsible.
9. Refunds: by bank transfer to the account you paid from, within 14 days at the latest.
10. How to cancel: email hello@santverd.com. The date we receive your message is what counts, and days are counted up to your arrival date.
11. As this is accommodation for specific dates, the 14-day right of withdrawal for distance contracts does not apply (Article 103(l) of the Spanish consolidated General Law for the Defence of Consumers and Users). This policy does not limit any other rights you have under the law.

SantVerd · Tourist accommodation licence HUTB-039684-03 · Argentona, Barcelona