How to get into the house
SantVerd opens without keys. There are two doors, the street gate and the front door, and both open with the access details you receive before you arrive.
The video is a minute and a half long and works without sound. The same steps are written out below.
Step by step
Before you travel
Three days before you arrive, Nuki writes to you in the Airbnb chat. It is several automated messages in a row, with everything you need to get in.
That same day, install the Nuki app, open the menu and tap “Enter invitation code”. There are two codes, one per door: “street door” is the street gate and “sant verd door” is the front door of the house.
Save the 6-digit code as well: it is for the keypad at the front door. If you are travelling with others, the message includes codes for them.
The street gate
It is the wooden slatted gate. Ring the doorbell on the right-hand pillar: the Nuki Opener opens the gate for you.
When it buzzes, push the gate. It closes by itself behind you.
Keep your phone with you, with the Nuki app installed and Bluetooth on.
The front door
Walk down to the house. The keypad is just to the right of the door: enter your 6-digit code and the lock turns by itself.
You do not need your phone here. If you prefer, the app opens this door too, under “sant verd door”.
During your stay
From inside
Turn the knob on the lock by hand to open the door.
When you leave
There is nothing to do: the front door and the street gate lock by themselves. To come back in, use the app at the gate and your code at the door, as many times as you like.
Times
Your access works from 3 pm on arrival day until 11 am on check-out day.
If something does not open
Check that Bluetooth is on and stand close to the door.
Open the Nuki app and tap Open: “street door” is the street gate and “sant verd door” is the front door.
Check that your arrival time has started. Before 3 pm your access is not active yet.
Try the web link in the Nuki message. With an internet connection, it opens from your browser without installing the app.
If it still does not open, or your phone has died, call Sandra. There are always emergency keys and she will tell you how to use them.